Testimonials
A company that can fix both an AC and a dryer issue in the same visit, and be honest about the services needed?!?! Yes, it does exist. Lassaad came to take a look at an AC line issue that had previously shut down my system. The HVAC specialist from another company quoted me a $3,000 plus repair to replace all of the lines, but Lassaad showed me where it was only a vinyl line that was clogging, and did cleaning to clear it out. I appreciate that he took the time to show me what the issue was, and the visible before-and-after was quite noticeable--haven't had an issue since! He then took a look at my washer and found where a part was broken. He had the replacement part in his vehicle and was able to repair it in about a half hour. A few weeks later, the drum was making a horrible noise during the spin cycle, so I called Lassaad again. He was flexible accommodating a last-minute schedule change, and gracious when I was a few minutes late meeting him for my appointment window when I got held up in traffic during a heavy downpour. He checked the spin cycle, and diagnosed that it was working fine and that the likely culprit was overloading the machine. Guilty as charged--I put too many towels in my tiny washer. Next two loads didn't have any issue. He wouldn't even let me pay him for his time, even though I tried twice. Will definitely use DC Appliance Repair Service in the future--highly recommend!
YELP REVIEW
GAIL B.
"Our pilot wouldn't light during a cold freeze. It isn't unusual to have the pilot go out but it was awful not being able to get it lit again. We might as well have been sleeping outside. Hubby checked Yelp for businesses near us. Even just having a conversation on the phone, we felt that we were getting honest information. When the problem was bigger than expected, more parts were ordered. The parts arrived in less than 2 days. Our appliances are old. We were thrilled that replacement parts were found. I decided that I wasn't bothered when work calls were answered while my pilot was being fixed. After all, our first SOS call was probably answered while another customer was getting something repaired. When the pilot was causing issues and I was paranoid about the house exploding when I smelled gas, three visits were made in one day. We have heat. The pilot was replaced and new equipment was used only when needed. I didn't feel overcharged. Our washing machine stopped working and that was also repaired on one of the visits to salvage our heater. You might have to make a reminder call to ask about the status of a part, but that seems due to this company having so much work that phone calls are a luxury. I'm happy that we found an honest person who knows a lot of things about household repairs..
REVIEW
GAIL B.
Excellent service. Our dryer would turn on, but the drum would not tumble. I called mid-day Friday and they were able to come out the next day. The repair shop I used before said they would be unable to come out until early in the next week, so I jumped at next day service. I was given a time frame of 1-4 pm, and received a call at 3 that they were on their way. I had gone out to purchase a dryer belt since I suspected that was the issue, and when they came it was confirmed that the belt was itself nearly broken. Fortunately with new dryer belt in hand he was able to make a quick fix. Everything was a breeze and I definitely recommend.t.
YELP REVIEW
ROB K.